Job: Central Operations Team Manager

Title Central Operations Team Manager
Salary £28,000
Location Stockton-on-Tees
Job Information

Job Placement Job Description:

Central Operations Team Manager

Map Group (UK) Ltd are looking for a full-time permanent Central Operations Team Manager based at their Teesside site in Stockton. The purpose of this role is to manage a team providing administrative assistance to our operational colleagues, and to contribute to the achievement of departmental and business-wide objectives. The team will also assist with the management of daily business activities and administrative tasks whilst supporting and coordinating fibre engineers and other employees across the country. They will be managing a busy team that supports all general office duties.

Suitable candidates must have good communication, people management and customer service skills, be able to work as part of a team, be self-motivated, organised and reliable. Previous experience in a similar role is desirable but not essential.

As well as strong computer skills other key attributes will include attention to detail, coordination skills, the ability to prioritise workload and to work to strict deadlines, as well as excellent customer service skills.

The team’s duties include:

  • Implementing and maintaining filing and record keeping systems
  • Daily communication around resourcing requirements, training, performance etc.
  • Responsibility for billing and calculating wages of employees against the rate card and work reported as complete.
  • Responsibility for co-coordinating / assist with coordinating resource.
  • Acting as a link between fibre engineers and Head Office.
  • Data input and management
  • Raising notices or other documentary requirements
  • Answering incoming telephone calls and direct/action as appropriate.
  • Taking responsibility for the recording of complaints and their appropriate escalation.
  • Greeting visitors
  • Screen all enquiry emails and direct/action as appropriate
  • Photocopying, emailing, and filing of company documents.
  • Arranging Zoom, conference calls and internal meetings.
  • Reporting when required
  • On occasion delivering leaflets if required

Personal Profile:

  • Excellent communication skills both written and verbal
  • Good English and numeracy skills, and computer literacy
  • Accuracy and an eye for detail
  • Self-motivated and able to use initiative
  • Ability to work well in teams
  • Good organisation skills


For the right candidate, this is an excellent opportunity to work in a successful company with a dedicated team, to really make a difference and ensure the business continues to grow and succeed.

Job Types: Full-time, Permanent

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