Map Group (UK) Ltd are looking for a full-time permanent Operations Coordinator based at their Teesside site in Stockton. The purpose of this role is to provide a range of administrative assistance to a department servicing our operational colleagues, and to contribute to the achievement of departmental and business-wide objectives. They will also assist with the management of daily business activities and administrative tasks whilst supporting and coordinating fibre engineers and other employees across the country. They will be part of a busy team that supports all general office duties.

Suitable candidates must have good communication and customer service skills, be able to work as part of a team, self-motivated, organised and reliable. Previous experience in a similar role is desirable but not essential.

As well as strong computer skills other key attributes will include attention to detail, coordination skills, the ability to prioritise workload and to work to strict deadlines, as well as excellent customer service skills.

General administrative duties include:

Personal Profile:

· Excellent communication skills both written and verbal

· Good English and numeracy skills, and computer literacy

· Accuracy and an eye for detail

· Self-motivated and able to use initiative

· Ability to work well in teams

· Good organisation skills

For the right candidate, this is an excellent opportunity to work in a successful company with a dedicated team, to really make a difference and ensure the business continues to grow and succeed.

Map Group (UK) is currently seeking Civils Coordinators to support its Civils Teams and to reinforce the company’s ‘quality comes first’ reputation and to help drive its ‘getting it right first time’ vision.

Responsibilities

• Task management of 100-150 civils tasks per week
• Engage with build management teams to ensure programme alignment
• Manage back office civils team

Experience, Skills and Accreditations

• A Full UK Driving Licence (essential)
• Experience of UG and OH networks
• Experience in network installation specifications
• Experience of Civils installations
• Knowledge of Street Works Permitting
• Knowledge of the NRASWA and SROH
• Good communication and I.T. skills with a professional attitude
• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Successful candidates will be conversant with all aspects of fibre installation and telecom network builds including Fibre To The Property (FTTP) Physical Infrastructure Access (PIA) and traditional underground, and overhead installation techniques. Successful candidates will have strong team and team influencing skills, be confident and comfortable working in partnerships and possess civils knowledge and experience. A keen eye for quality and specification, experience in Sign, Lighting, and Guarding, the SROH, and the Local Authority process for reinstatement defects is also desirable.

Strong IT literacy, good knowledge of Microsoft packages, confidence in writing, reporting and presenting audit and other data and other required information at all levels is a minimum requirement for this role as is a methodical, positive can-do team working attitude to positively influence others.

• Working as part of a team delivery PIA Installation works

• Rodding and Roping, fibre blowing and subducting

• Heavy cable pulling and Installing Fibre Optic Cables. Knowledge of cable winching and cable management essential

• OH / UG Fibre installations on the FTTP / Openreach network / new ducted network

• Worked with UTP, Fibre, CATV.

• Comprehensive knowledge of Safety at Street Works and Road Works (Code of Practice).

• Site set-up responsibility, with NRSWA compliance. Supervise any Traffic Management requirements. (Red Book)

• Understand Permits / Noticing Requirements and ensure these are adhere to.

• Be able to read schematics and prepare as-build drawings.

• Early Identification of site issues. Promote near-miss & Positive Intervention reporting.

• Timely communication with the Project Manager, including reporting of any changes or deviation from initial plans.

• Accurate measure of work undertaken.

• Blockage location and reporting to Openreach quality standard. (A55s)

Health & Safety

• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Qualifications

• The ideal candidate for this Cable Puller role will have 1-2 years experience working on the FTTH / Openreach FTTH network with a background in Civil works and be willing to cover various locations.

• You will have a proven track record of high-quality cabling work, and experience of cabling in BT Openreach ducts and infrastructure – both overhead and underground.

• CSCS Card

• BT PIA Accreditations S0001 / S0002 / S7 / S8

• NRSWA Unit 2

• NRSWA Unit 10 (Desirable)

• Clean Driving License (B+E Towing License desirable)

• SSSTS & SMSTS OR any other equivalent experience (desirable)

• City & Guilds 3667 (Desirable)

• Team Worker

• Excellent Communication Skills

• Reliable

• Customer Focus.

• Be willing to share his knowledge and experience

• Willing to travel long distances

• Flexibility in learning Fibre Splicing and UTP Cabling

Job Role Overview

To support the contracts/project managers and to ensure all works are programmed and delivered to time in a safe and compliant manner and to ensure the compliance of the supply chain to all relevant support processes applicable to the programme of works.

Accountabilities

• Support the project manager in the management of the work stack delivery.
• Co-ordination of Governing and dependent orders
• Provide timely and accurate client updates
• Compilation of compliant works programme, production of analytical statistical data and proactive publication of both to Operation Project Managers and suppliers.
• To monitor programmes and target Project Managers to deliver jobs to the required timescales maintaining compliance with all NRSWA, quality and safety requirements.
• Monitor and publish Project Manager & Supplier internal and external completions and faults.
• Proactively drive all necessary actions to ensure orders are fluid at the earliest possible opportunity.
• 3rd Party Relationship Management.
• Provide a Client / Map “One Stop” interface point
• Provide a direct interface with Operational Project Managers.
• Review current processes and procedures to identify potential IT solutions to improve accuracy and efficiency.
• Implement and support IT solutions where necessary
• Support Works Control Team when IT issues arise.
• Design and generate applications & reports to meet senior management / Client requests
• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Knowledge and Key Skills

Essential

• Good people interfacing skills
• Hands on approach
• Good understanding and application of the necessary specification and processes associated with communication networks.
• Excellent understanding of the operational requirements of working within the Communications arena.
• Ability to liaise effectively with client contract management representatives.
• Ability to liaise effectively with Local Network and Service representatives.
• Excellent IT / Microsoft Excel competency

Desirable

• Understanding of Telecoms Fibre network
• Experience of driving high volume short duration programme of works
• Microsoft project competency

Responsibilities

The Kantar Media Technician is expected to be professional, courteous and presentable at all times.  The technician is responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes and to:

• Install and maintain metering equipment and software in panel homes.
• Educate panel members in the correct use and care of the metering equipment.
• Remove television monitoring equipment from homes that wish to leave the panel.
• Educate panel members in the correct use of Kantar monitoring software.
• Remove monitoring software from homes that wish to leave the panel
• Store monitoring equipment in safe conditions when not installed in panel homes.
• Resolve/escalate problems caused by monitoring equipment or software in panel homes.
• Liaise between Kantar Media management, office staff & panel members as necessary.
• Report all field technician activity, including appointments, visits made, mileage etc.
• Timely return all faulty meter equipment, clearly labelled.
• Maintain the company vehicle in a roadworthy, clean condition.
• Ensure SLA’s (Service Level Agreements) are satisfied within specific time-frames.

Desirable Skills & Experience

• The ideal candidate would have a wide ranging technical skill set based around installation and fault finding of domestic networking, software and AV equipment. We would also consider a background in commercial installation and support of video conferencing and multi-room installations.
• Technical ability to install & service the TV & Internet metering equipment. The meters are non-invasive, meaning that it isn’t necessary to open TV sets and other devices. A thorough understanding of A/V routing (scart, RGB, Composite video, HDMI etc) in domestic environments is essential.
• Knowledge of home networking, routers,, Windows PC`s and Apple Macs/ Excel / Word and Hardware / software configurations and installations.
• The ability to work without direct supervision to a high standard. The field technician will be responsible for arranging some appointments with panel members for service calls to designated households, and these must be done in a timely manner.
• Exemplary customer care skills. The field technician is the representative of Kantar Media in the panel members’ homes. Meters are installed only with the permission of the panel members, and it is therefore essential that the field technician remains professional, prompt & courteous in all dealings with panel members.
• Demonstrable experience of A/V systems/installation in domestic environments.
• Detailed knowledge of TV and peripheral technology, supplemented possibly with a qualification in electronics, audio, video or television servicing.
• Ability to work unsupervised and remotely, making work schedules as required.
• interpersonal skills.
• Advanced keyboard skills with the ability to install bespoke software on PC’s, Macs, iOS and Android
• Basic understanding of home networking broadband and routers
• Prepared to drive within the UK mainland and associated Islands.
• This may require overnight stays, therefore, flexibility to work away from home.
• A full driving licence (a company vehicle is provided).
• DBS check documentation.

Health & Safety

• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Please ensure you attach a current CV when applying for this position.

Map Group (UK) is currently seeking experienced Fibre Splicers with a minimum of two years hands on knowledge and experience in network fibre splicing and testing on the Virgin Media or BT networks.

Responsibilities

• Installation and testing of all fibre cabling works.
• Lone Worker Role on a national Basis
• Work remotely without direct daily supervision on a national basis reporting direct to project management team
• Working on FTTP Projects
• Splicing and Testing throughout external networks and in customer premises in both MDUs and SDUs

Desirable Skills & Experience

• A recognised qualification in Fibre installation and Splicing
• Experience working on either VM or BT network.
• Able to meet strict quality standards.
• Results orientated.
• Awareness of Customer Satisfaction for both internal and external sources.
• Self-Motivated.
• Good communication skills
• Qualified with NRSWA
• A Full UK Driving Licence
• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

MAP Group (UK) is currently seeking Civils Supervisors to support its Civils Team and to reinforce the company’s ‘quality comes first’ reputation and to help drive its ‘getting it right first time’ vision.

Responsibilities

• Visit site every day to liaise with every “gang” and to discuss the day’s work ahead
• Ensure all sites are left safe at the end of the working day as per Map procedure and red book guidelines to ensure public safety
• Walk the sites daily to highlight any defects that could be potentially raised by the local authorities
• Ensure all defects are rectified in a timely manner
• Walk sites weekly with the client to “measure up”
• Conduct weekly pre-site surveys for upcoming work involving walking long distances
• Spray footpaths for box positions & blockage locations
• Attend high level meetings with local authorities
• Provide monthly reports
• Notify the Safety Manager and back office of accidents, near miss incidents and utility strikes together with investigating and providing subsequent reports in the designated time scale
• Consult with the client and local authorities regarding any H & S issues, noticing, quality or defects

Civils Supervisors will ensure that all persons working under their care will:

• Have received appropriate training for the tasks they carry out
• Have the correct equipment available and ensure that it is properly maintained
• Participate in the consultation phase of Risk Assessments
• Work in accordance to the risk control measures described in the relevant Risk Assessment
• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Desirable Skills & Experience

• A Full UK Driving Licence (essential)
• BT Openreach or similar craft and safety accreditations
• NRASWA accreditation – supervisor level
• Experience of UG and OH networks
• Experience in network installation specifications
• Experience of Civils installations
• Knowledge of Street Works Permitting
• Knowledge of the NRASWA and SROH
• Good communication and I.T. skills with a professional attitude

Successful candidates will be conversant with all aspects of fibre installation and telecom network builds including Fibre To The Property (FTTP) Physical Infrastructure Access (PIA) and traditional underground, and overhead installation techniques. Successful candidates will have strong team and team influencing skills, be confident and comfortable working in partnerships and possess civils installation knowledge and experience. A keen eye for quality and specification, experience in Sign, Lighting, and Guarding, the SROH, and the Local Authority process for reinstatement defects is also desirable.

Strong IT literacy, good knowledge of Microsoft packages, confidence in writing, reporting and presenting audit and other data and other required information at all levels is a minimum requirement for this role as is a methodical, positive can-do team working attitude to positively influence others.

MAP Group (UK) is currently seeking Civils Regional Managers to support its Civils Team and to reinforce the company’s ‘quality comes first’ reputation and to help drive its ‘getting it right first time’ vision.

Responsibilities

• Visit site every day to liaise with every “gang” and to discuss the day’s work ahead.
• Ensure all sites are left safe at the end of the working day as per Map procedure and red book guidelines to ensure public safety.
• Walk the sites daily to highlight any defects that could be potentially raised by the local authorities.,
• Ensure all defects are rectified in a timely manner.
• Walk sites weekly with the client to “measure up”.
• Conduct weekly pre-site surveys for upcoming work involving walking long distances.
• Spray footpaths for box positions & blockage locations.
• Attend high level meetings with local authorities.
• Supply monthly reports to the Safety Manager and senior management.
• Notify the Safety Manager and back office of accidents, near miss incidents and utility strikes together with investigating and providing subsequent reports in the designated time scale.
• Consult with the client and local authorities regarding any H & S issues, noticing, quality or defects.

Civils Regional Managers will ensure that all persons working under their care will:

• Have received appropriate training for the tasks they carry out.
• Have the correct equipment available and ensure that it is properly maintained.
• Participate in the consultation phase of Risk Assessments.
• Work in accordance to the risk control measures described in the relevant Risk Assessment.
• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Essential Experience, Skills and Accreditations

• A Full UK Driving Licence (essential)
• BT Openreach or similar craft and safety accreditations
• NRASWA accreditation – supervisor level
• Experience of UG and OH networks
• Experience in network installation specifications
• Experience of Civils installations
• Knowledge of Street Works Permitting
• Knowledge of the NRASWA and SROH
• Good communication and IT skills with a professional attitude

Successful candidates will be conversant with all aspects of fibre installation and telecom network builds including FTTP, PIA and traditional underground, and overhead installation techniques. Successful candidates will have strong team and team influencing skills, be confident and comfortable working in partnerships and possess civils installation knowledge and experience. A keen eye for quality and specification, experience in Sign, Lighting, and Guarding, the SROH, and the Local Authority process for reinstatement defects is also desirable.

Strong IT literacy, good knowledge of Microsoft packages, confidence in writing, reporting and presenting audit and other data and other required information at all levels is a minimum requirement for this role as is a methodical, positive can-do team working attitude to positively influence others.

MAP Group (UK) is currently seeking Business Apprentices to initially undertake general office duties across various teams – the successful applicant will also coordinate activities and provide administrative support to the wider company. They will also be given the opportunity to specialise and gain further skills within their chosen function.

The successful candidates will receive full on the job training, whilst they work towards a Level 3 Business Administration qualification with the prospect of progressing to Level 5 or pursuing further training.

The candidate should be organised with a keen eye for detail and the ability to own the work they are given.

General administrative duties include:

• Implementing and maintaining filing and record keeping systems
• Daily communication around resourcing requirements, training, performance etc.
• Responsibility for billing and calculating wages of employees against the rate card and work reported as complete.
• Responsibility for co-coordinating / assist with coordinating resource.
• Acting as a link between fibre engineers and Head Office.
• Data input and management
• Raising notices or other documentary requirements
• Answering incoming telephone calls and direct/action as appropriate.
• Taking responsibility for the recording of complaints and their appropriate escalation.
• Screen all enquiry emails and direct/action as appropriate
• Photocopying, emailing, and filing of company documents.
• Arranging Zoom, conference calls and internal meetings.
• Reporting when required
• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Personal Profile:

• Excellent communication skills both written and verbal
• Good English and numeracy skills, and computer literacy
• Accuracy and an eye for detail
• Self-motivated and able to use initiative
• Ability to work well in teams
• Good organisation skills

MAP Group (UK) is currently seeking to expand its Street Works Team by recruiting a further 2 (two) Street Works Administrators to support the company’s expansion and the associated additional street works noticing and permitting requirements.

Responsibilities

• Submission of all appropriate Street Works Notices and Permits via Symology, Street Manager or other notice/permit systems.
• Assessing permit applications from operations staff to ensure all works are compliant with legislation and appropriate permit scheme conditions.
• Receiving and recording timely starts, stops, and register activities to avoid financial penalty.
• Liaising with operations staff and Local Authorities to facilitate applications for road closures, portable traffic signals or other supporting criteria required for successful permit applications.
• Managing requests for early starts/extensions/amendments required for notices/permits.
• Monitoring permit comments and challenges and other ‘in progress’ matters received from Local Authorities.
• Receiving, investigating, and actioning S74s, FPNs, defects and other noticing/permitting matters.
• Managing defects by way of arranging remedial notices/permits, booking JSIs and ensuring timely responses to NRASWA Sec 72 defect inspection timescales.
• Meticulous in updating and running reports associated with street works performance and financial penalty tracking.
• Influencing and promoting consistent street works back office improvement, quality, and performance
• Supporting MAP Group (UK)’s Street Works Manager
• Adhere to company H&S Policies & Procedures
• Conduct Risk Assessments
• Adhere to NRSWA CoP

Successful candidates will have strong IT literacy, a good knowledge of Microsoft packages and be confident in writing, reporting and presenting street works data at all levels. They will also bring a methodical, positive can-do team working attitude to positively influence others.

Desirable Skills & Experience

• Previous noticing/permitting experience
• Good communication and IT skills with a professional attitude.
• Knowledge of the utility industry is an advantage